1. Returns

  • Due to the perishable nature of fruits, we generally do not accept returns once the order has been delivered.

  • If you receive damaged, spoiled, or incorrect products, please contact us within 24 hours of delivery with photos or videos as proof.

  • Any complaints made after 24 hours may not be eligible for replacement or refund.

2. Refunds

  • Refunds will be provided only in the following cases:

    • The product is delivered in a damaged or spoiled condition.

    • You receive an incorrect order.

    • The order is canceled before it is shipped.

  • Refunds will be processed within 5–7 business days to your original payment method after verification.

3. Replacements

  • If your complaint is valid, we may offer a free replacement instead of a refund, depending on product availability and delivery feasibility.

4. Order Cancellations

  • Orders can be canceled within 1 hour of placing the order or before the product is packed for shipping.

  • Once the order is dispatched, cancellation will not be possible.

5. How to Request a Refund or Replacement

To request a refund or replacement, please contact us at:

  • Email: [your email address]

  • Phone: [your contact number]

  • Provide your order number, photos of the product, and a brief explanation of the issue.

6. Exceptions

  • We are not responsible for delays caused by courier companies, weather conditions, or incorrect addresses provided by customers.

  • Slight variations in size, color, or ripeness of fruits are natural and will not be considered for refunds or replacements.

7. Contact Us

If you have questions about our Return & Refund Policy, feel free to contact us:

Natural Fruits

Email: info@naturalfruits.in

Phone: +91 9923757007